Menlo House Reviews
Menlo House Customer Reviews (12)
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About Themenlohouse.com Payment Method?
Themenlohouse.com, also known as Menlo House, is an online shopping site that offers a variety of products and services. The site accepts Visa, MasterCard, American Express, JCB, Discover, and Diners Club as forms of payment. Customers can shop on the site as non-members or subscribe to the Menlo Club membership program. The membership program provides a monthly package of apparel and/or footwear based on the customer's style profile and curated by Menlo House's merchandising and design teams. Customers are encouraged to update their payment method information or cancel their account if they wish to discontinue their membership. Menlo House also offers a seasonal membership program on a limited basis. Customers may exchange items due to size-related issues within 30 days of receiving them. All items must be received in unworn condition, with no stains, tears, or visible signs of use or they will not be accepted. For any questions related to these terms of service, customers can email Menlo House's Member Experience team at service@themenlohouse.com.
Themenlohouse.com Return Policy?
At "Themenlohouse.com", the Return Policy states that all items must be returned in unworn condition, with no stains, tears, or visible signs of use or wear. If these conditions are not met, the items will not be accepted. Only shipping fees for returns for exchanges within the United States, Alaska, and Hawaii are complimentary, excluding the United Kingdom and Canada. Exchanges are accepted for size-related issues. If something is too small or too big, a Size Exchange Request Form can be filled out and submitted to get an item that fits correctly. Unfortunately, at this time, returns are not accepted.
As for the Shipping Policy, shipping is free for all members within the contiguous United States. There is a $7 surcharge for shipping to Members in Alaska or Hawaii. There is a $25 surcharge for Members based in Canada and a $30 surcharge for Members in the UK. The website ensures that credit card information, contact information, and shipping/billing information are confidential and safe. Some packages might even arrive with an extra goodie.
About Themenlohouse.com Popular Products and Services?
"Themenlohouse.com", also known as Menlo House, is an online destination that offers exclusive member-only access to their products. The brand was established in 2002 by Andres Izquieta and Dee Murthy, two USC students with an entrepreneurial spirit. They wanted a brand that represented their lifestyle and beliefs, a brand that challenged rules and systems. The design team is led by the award-winning New York designer Mark McNairy. McNairy and his team bring years of industry experience with a fresh eye for the menswear world. They have partnered with cutting edge designers and brands including Robert Geller and Mark McNairy. However, customer reviews suggest that the service has been less than satisfactory, with complaints about deceptive advertising, shipping delays, and poor customer service. Despite this, some customers have found the service reliable and appealing. The clothes themselves have been praised for their fit and style. The user interface has been criticized for being less than welcoming and confusing for newcomers. The support staff, while friendly, have been reported to provide confusing explanations and often leave out important details. Despite the fantastic clothes, the overall experience has left some customers feeling frustrated and disappointed. Therefore, potential customers are advised to proceed with caution when considering this service.
About Themenlohouse.com Prices and Cost?
Menlo House, also known as Themenlohouse.com, offers a monthly club membership for $60/month. Members receive a curated package of Five Four Group brand products. On average, 2 items are included in a package per month and every month is different. Members can easily exchange sizes, enjoy free shipping, and pause or cancel anytime.
In addition to the monthly membership, Menlo House also offers gift memberships. The cost for these are as follows:
- 12 Months Of Club Membership: Sale Price: Now $468.00, Original Price: $720.00
- 6 Months Of Club Membership: Sale Price: Now $270.00, Original Price: $360.00
- 3 Months Of Club Membership: Sale Price: Now $153.00, Original Price: $180.00
These prices are subject to change and it's always a good idea to check the official website for the most up-to-date information.
How do I cancel my account on Themenlohouse.com?
To cancel a monthly membership on Themenlohouse.com, contact a Member Experience representative on or before the 14th day of each month to avoid being charged for that month. This can be done by calling 1-888-341-2381 between the hours of 9:00am PST to 5:00pm PST from Monday through Friday. It's important to remember that the cancellation must be done before the 14th day of each month to avoid charges for that month. If this information is not sufficient, please let us know.
What is the contact information for Themenlohouse.com?
The contact information for Themenlohouse.com is as follows:
- Email: service@themenlohouse.com
- Phone: 1-888-341-2381 (Available from 9:00am PST to 5:00pm PST on Monday through Friday)
- Address: 6380 Wilshire Blvd, Los Angeles, California, 90048, United States
For PR, media, and other marketing inquiries, please email press@fivefourgroup.com. If you have any questions about the site or their service, or if you are a club member and have a question about an order, shipping, returns, exchanges, or damages, you can get help or log in to your account to chat with a live membership experience representative. They accept exchanges for size related issues but do not accept returns at this time. If you believe that your interaction with them is no longer secure, please immediately notify them by email or phone.
What are the popular products offered by Menlo House?
Menlo House, created by the Five Four Group, offers a variety of men's clothing and accessories through its subscription box service. The subscription box includes products from several of FFG's brands such as Five Four, New Republic, Grand Running Club, and Melrose Place.
Five Four is a men's fashion brand that updates classic looks and styles with a modern aesthetic. New Republic is a footwear and accessories brand that combines fashion and function, emphasizing comfort. Grand Running Club is a men's active and streetwear brand that blurs the lines between athleisure and athletic wear. Melrose Place is a brand that offers understated luxury, making clothing in small batches, each piece unique and handcrafted.
The subscription box, priced at $60 per month, delivers 2 to 3 pieces of curated apparel right to your home. The items in the package can include a variety of products such as jeans, shirts, joggers, sneakers, and socks from these brands. The service also offers perks like lifetime discounts and early access to new merchandise drops. Users can pause or cancel the subscription at any time and can exchange any items that don't fit right or don't match their style.
Popular items from Menlo House include the Gila Garment Dyed Jogger from Melrose Place, the Rollins Straight Fit Jean in Dark Indigo, Vista Sneaker Socks from New Republic, the Clifford Short Sleeve Shirt in Black from Four Five, the Meyer Long Sleeve Overshirt in Stone from Four Five, the Genesee Slub Tee in Gray, the Flight Pant in Olive from the Grand Running Club, and the Stanton Recycled Suede Sneaker in Slate from New Republic.
Please note that the availability of these items may vary and it's best to check the Menlo House website for the most current offerings.